Your Privacy Is Our Priority
This document explains in detail how your personal information is collected, used, and kept secure on the xbajr platform.
Introduction & Scope
xbajr ("we", "us", "platform") operates a trusted online entertainment and betting service for users in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use it, and what rights you have over your information.
Scope
This Policy applies to everyone who uses the xbajr website, mobile platform, and related services — both registered members and unregistered visitors.
Policy Changes
We may update this Policy as needed. The date of any changes will be noted at the top of the page, and we will notify you of significant changes.
1 Information We Collect
xbajr collects only the information necessary to provide you with its services. We never collect unnecessary or excessive information.
Personal Identification Information
- Full name and date of birth
- Email address and phone number
- Current and permanent address
- National ID card or passport details (for identity verification)
- Profile photo (optional)
Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
All financial information is secured through SSL encryption.
Technical & Usage Information
- IP address and device information
- Browser type and operating system
- Site visit times and page logs
- Cookie and session data
- Internet connection type
Gaming & Activity Information
- Betting history and preferred games
- Win and loss records
- Session duration and gaming patterns
- Bonus and promotion usage details
- VIP level and points history
2 Purpose of Using Information
xbajr uses your information only for specific and lawful purposes. Below we explain in detail what your information is used for.
2.1 Account Management & Service Delivery
We use your personal information to create and manage your account, verify logins, recover passwords, and maintain secure sessions. This is an essential part of our core service.
2.2 Financial Transaction Processing
We use your financial information to successfully process deposit and withdrawal requests and to prevent fraudulent transactions. All transactions are handled securely through bKash, Nagad, Rocket, or bank transfer.
2.3 Identity Verification & Compliance
We want to ensure that all members are at least 21 years of age and are eligible individuals. For this reason, we verify identity documents at registration or when required. This is part of our responsible gaming policy.
2.4 Customer Support & Communication
When you contact support, our representatives use your information to assist you quickly and effectively. xbajr provides service in Bengali and English 24/7 via live chat and [email protected].
2.5 Platform Improvement & Personalized Experience
We analyze your preferences and usage patterns to improve the platform experience. This includes showing your preferred games, recommending relevant offers, and enhancing site performance.
2.6 Security & Fraud Prevention
We use automated and manual monitoring methods to detect and prevent unauthorized account use, money laundering, and other fraudulent activities.
3 Cookies & Tracking Technologies
Cookies and similar technologies are used on the xbajr platform to improve your experience. The different types of cookies are described below.
Essential Cookies
Essential for the platform's core functionality. Stores login sessions, security tokens, and language preferences. These cannot be disabled.
Functional Cookies
Remembers your preferences — such as your preferred game category and display settings. Disabling these may cause some features to stop working.
Analytics Cookies
Used to understand site usage patterns and make improvements. Data is aggregated and kept anonymous — no individual is identified.
Security Cookies
Helps prevent unauthorized access to your account, CSRF attacks, and other security threats.
4 Information Sharing & Disclosure Policy
xbajr never sells your personal information to third parties. However, information may be shared in the limited circumstances below.
4.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, banks), technology services, and customer support operations. These partners operate under strict confidentiality agreements and may only use your information for specified purposes.
4.2 Legal Obligations
We may be required to disclose relevant information in response to court orders, lawful requests from investigative authorities, or other legal obligations. In such cases, we always provide only the minimum information necessary.
4.3 Fraud & Abuse Investigation
In the event of fraudulent activity on an account or a violation of platform policies, relevant information may be used or shared for investigation purposes.
4.4 What We Will Never Do
- Sell your information to advertising agencies
- Share information with unrelated third parties
- Use your information for marketing purposes without your consent
- Share personally identifiable information publicly
5 Data Security Measures
xbajr follows industry-standard technologies and processes to protect your information. The key elements of our security framework are described below.
🔐 Encryption
All data transfers are secured through SSL/TLS encryption. Stored sensitive data is protected with an additional layer of encryption.
🛡️ Access Control
Only authorized personnel can access your personal information, and only when required for their work. All access is logged and monitored.
🔍 Regular Audits
We conduct regular security assessments and keep systems updated to identify and address security vulnerabilities.
⚡ Incident Response
If a security incident occurs, we take swift action and notify affected users where applicable.
6 Data Retention Period
xbajr retains your information only for as long as necessary. The retention policy for different types of information is described below.
Active Account Data
All necessary information is retained for as long as your account is active. Even after an account is closed, financial and transaction records are retained for a specified period in accordance with applicable law.
Legally Required Data
Transaction records, identity verification documents, and other regulatory compliance-related information are retained for the period required to meet legal requirements.
Account Deletion Requests
If you request account closure, we delete or anonymize all information beyond legal and regulatory obligations in a timely manner.
7 Your Rights & Controls
You have important rights over your personal information. xbajr respects these rights and helps you exercise them.
📋 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
✏️ Right to Rectification
You have the right to correct any inaccuracies in your information. You can update your information from account settings or through support.
🗑️ Right to Erasure
In certain circumstances, you may request that your personal information be deleted. Information beyond legal obligations will be deleted.
⛔ Right to Object to Processing
You have the right to stop marketing communications or to object to the use of your information for specific purposes.
📦 Right to Data Portability
You have the right to receive your information in a common format so that you can use it elsewhere if needed.
🔒 Right to Restrict Processing
In certain cases, you may request that the processing of your information be temporarily restricted. We will review such requests appropriately.
8 Protection of Minors
Age Restriction
The xbajr platform is for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is in place during the registration process.
If we become aware that information has been collected from a minor, we will immediately close the account and delete the information. If parents or guardians become aware of such a matter, please notify us at [email protected].
9 Third-Party Connections
External Services
The xbajr platform is connected to certain third-party services — such as payment processors and game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). These services have their own privacy policies and are responsible for their own data collection.
We are not responsible for the privacy practices of these third parties. However, we only work with trusted and reliable partners and maintain data sharing agreements with them.
10 Policy Changes & Notifications
How you will be informed about changes
We may update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Send a notification to your registered email
- Display a clear notice on the platform
- Provide an opportunity to give consent again for important changes
If you continue using xbajr after a policy change, you will be considered to have agreed to the new policy.
11 Contact Us
If you have any questions, feedback, or requests about this privacy policy, please get in touch with us. The xbajr support team is available 24/7 to serve you.
[email protected]
24/7 direct support — in Bengali and English
7 days a week, 24 hours a day